The Company

The mission of STASY is defined by our promises to passengers, shareholders and our people.

We strive to continuously improve the experience of our passengers. We work to make their journeys safe, reliable and accessible to all, in a pleasant, clean and healthy environment. We provide timely and reliable information, so that they can better plan their transports.

We build on our collective knowledge and experience and learn from each other. We invest in developing the skills and abilities of our people and welcome their suggestions to improve passenger experience and company performance. We have respect for diversity.

We want to stand out.  We are the STASY team

• We understand the significance of our role in the every-day life of the city;
• We focus on boosting the company’s financial efficiency and improving our environmental and social performance;
• We ensure that the company management implements the strictest corporate governance standards;
• We monitor our performance using quantified goals;
• Our frame of mind is oriented towards development and sustainability.

• Empathy: We acknowledge the importance of our services for the every-day life of the residents and visitors of Athens and work responsibly to continuously improve passenger experience;
• Friendliness: It is our pleasure to serve passengers and this is evident whenever we have the opportunity to communicate with them;
• Cooperation: By working together, we become better every day;
• Transparency: We use clear, simple, responsible and transparent processes in all activities of the company;
• Practical solutions everywhere: We think in an innovative and enthusiastic manner, take initiatives and give practical solutions to the problems of daily operation;
• Development of our cultural identity: We promote the cultural wealth of Attica and seize all opportunities to contribute to shaping the city’s identity.

SAFETY SYSTEMS: The safety systems of the Metro are among the most modern ones in Europe and have been designed and implemented on the basis of the fail-safe principle, so that any failure will lead the system into safe mode for the passenger.

All trains are equipped with automatic protection system (ATP). This system will immediately stop the train if the authorised speed is exceeded by the train driver or if the next track circuit is occupied by another train.

All signaling and surveillance systems are supported by backup systems of immediate operation, so that, in the event of failure of the active system, the backup system shall be operate immediately. All systems are supported by uninterrupted power supplies so that the system will continue to operate for a sufficient period of time even in case of failure or breakdown of the power system. 

The automatic train monitoring system (ATS) is running in the Operation Control Centres of Lines 1, 2 and 3, through which traffic controllers are aware at all times of the position of the trains, can plot routes and control their movement.

Lines 1, 2 and 3 are certified with the highest safety level SIL 4 (Safety Integrity Level).

In addition, the Operation Control Centres of all lines (1, 2, 3 and Tram) are fully staffed with at least 8 people per shift and operate 24/7 (even during night hours when only service trains are in operation).

Any individual technical problems in a network that continuously operates for 19 hours every day are handled immediately and are not connected in any way to safe passenger movement.

At the same time, both the network and the rolling stock are constantly expanding and streamlined. In the last year, there are 25 new and modern trains in the 2 tram lines, upgrading the transport provided.

The project for the upgrading of 14 trains of line 1 is under way and will be completed by June 2024.

Three years ago almost 50% of the three metro lines trains was immobilized due to spare parts shortages, but deliveries are normalized now. As a result, immobilized trains were repaired and returned to service. In line 1, trains that have been out of service for the last 7 years are returning to service, while metro lines 2 and 3 have been similarly enhanced, as 12 more trains have already been repaired and operate safely.

The safety systems are systematically checked every day, prior to putting the trains in service; the specialised technical staff and the operating staff follow all prescribed control procedures in order to ensure the highest possible passenger safety.

THE HUMAN RESOURCES OF STASY: STASY’s operating staff is well trained and experienced. Technical staff, electric train drivers, station masters, as well as employees at the Control Centres of all Metro and Tram Lines are trained and retrained in safety-critical items at regular intervals. By way of example, the retraining of the Metro Lines 2 and 3 technicians on track safety issues was completed in 2022 and the retraining of station masters will begin in 2023. In Line 1, 140 technical services staff and 20 train drivers were trained in safe work on or near tracks in 2022 and the training of 80 more electric train drivers is expected to be completed in 2023. In addition, train drivers are scheduled to be retrained on health and safety at work.

Train drivers, station masters and Control Centres staff undergo psychometric tests prior to the commencement of their duties. Every year, Metro and Tram train drivers, as well as all employees holding a train driving licence, undergo medical checks and psychological assessments.

In addition, the entry into force of the new institutional framework has put an end to staff transfers on the basis of the mobility system and allows for more flexibility in recruitment. In 2021-2022, a total of 319 recruitments were made, of which 169 were unfixed-term recruitments through ASEP, for the first time since 2009. 303 recruitments are scheduled for 2023.

TRAINING EXERCISES: Emergency measures taken due to the health crisis made it difficult to carry out emergency exercises. Nevertheless, exercises were carried out by the Fire Department at the Metro and Tram Depots in Sepolia and Elliniko in 2022 with the participation of STASY staff. The scenario of the exercises provided for the rescue of individuals and the training comprised both theoretical and practical aspects.

TRAIN MAINTENANCE: The trains that run daily are capable and safe to carry out transport. Their regular maintenance is carried out at the prescribed times by the staff of the STASY technical repair bases, who have the necessary know-how and experience. The spare parts used to repair technical failures are always procured by certified railway material manufacturers.

In Athens transport, security is a priority. For this purpose, when there are maintenance works, part of the fleet does not operate. This may result in longer intervals between service for some time, but ensures that all trains and vehicles used are in very good condition.

WARNINGS WITHIN TUNNELS AND EMERGENCY EXITS: The position of the light-signaling devices on the network of Line 1 have been determined and installed on the basis of relevant studies and any failures recorded during the daily operation are checked and restored. In case of emergency and shutdown of light-signaling devices, back-up safety lighting is automatically activated. In addition, along the only underground tunnel of Line 1, in the Monastiraki-Attiki section, there are emergency exit signs, which indicate by an arrow the nearest emergency exit and provide information about the remaining distance.

As regards the emergency exits in Line 1, they are also released manually by the trained staff of STASY, but they are also remotely controlled by the Control Centre. Thus, in case of emergency, they are all centrally released from the Control Centre and open in both directions (inside and outside) with a simple push. It should be noted that they are regularly checked and maintained.

We promote the cultural wealth of Attica and seize all opportunities to contribute to shaping the city’s identity.