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Chart of Obligations to the Passengers

Proven respect of customers and the development of high customer-awareness are pre-eminent evidence of culture and quality.

All of us working in Urban Rail Transport S.A., in an effort to put all issues related to the customer satisfaction in the central axis of our policy,commit ourselves to offer high-quality services to the Metro passengers. Our participation in the drafting of the Chart of Obligations to the Passengers, applicable to OASA and Public Transportation Companies operating in the area of Athens – Piraeus, show that we have proven our commitment in practice.

To view the entire text of the Chart of Obligations to the Passengers, select this link in Athens Urban Transportation Organisation website.